FAQ's

What efforts are you taking to make your merchandise more sustainable?

We realize that creating and selling products innately comes with waste creation and environmental repercussions. To limit our impact we have switched our apparel to a print-on-demand model, meaning that we create each item per order. This prevents us from ordering too much stock with heaps of left overs. Additionally, we changed all our shirts to 100% US Cotton ethically grown and harvested under the US Cotton Trust Protocol. This decreases the amount of polyester we are using, a synthetic fiber made from plastics. Additionally, garments made of one material are easier to recycle.

Our next goal is to improve our packaging. Working with a print-on-demand service means that we have less say in the packaging our items ships out in. For products we ship our of our offices we try to use predominantly cardboard boxes but are also working through poly-mailers that we believe are better put to use rather than throwing out and purchasing new eco-friendly packaging.

Lastly, all the profits from our merchandise are put towards funding our research and conservation efforts to protect raptor species. Every purchase helps us keep birds of prey flying in our skies for years to come.

I only received part of my order, where is the rest?

In an effort to prevent overproduction of products, we have switched to a print on demand model for some of our merchandising. That means that some of our products are shipping from an outside vendor and some are coming directly from HWI. Your shipping updates will provide separate tracking info if your order is coming from different locations.

Do you ship internationally?
We currently only ship to Canada and the United States.

My order arrived damaged or was lost in the mail, what do I do?
HWI is not responsible for held or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so these shipping issues must be handled by USPS. If you would like to protect your purchase, we suggest purchasing priority mail to insure your package.

I ordered the wrong item or sent it to the wrong address, can you fix this?
If you notice your error within the first 24 housr of your order during business days, HWI can fix your mistake. If the order has shipped or if the merchandise is already in production, we can not alter the order.

What is your return and refund policy?
All sales are final. Refunds will only be issued if a mistake is made by HWI or our print provider.

How can I contact HWI?
If you have questions for us about our store, please send them to hwi@hawkwatch.org