Is this HawkWatch International's official store? It looks different...
Yes, this is our official store. We are currently in the process of making some updates at HWI, including a website refresh. Once we are further along in that project the shop will be integrated into our website.
I only received part of my order, where is the rest?
In an effort to prevent overproduction of products, we have switched to a print on demand model for some of our merchandising. That means that some of our products are shipping from an outside vendor and some are coming directly from HWI. Your shipping updates will provide separate tracking info if your order is coming from different locations.
Do you ship internationally?
We currently only ship to Canada, United States, and Mexico.
My order arrived damaged or was lost in the mail, what do I do?
HWI is not responsible for held or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so these shipping issues must be handled by USPS. If you would like to protect your purchase, we suggest purchasing priority mail to insure your package.
I ordered the wrong item or sent it to the wrong address, can you fix this?
If you notice your error within the first hour of your order, HWI can fix your mistake. If the order has shipped or if the merchandise is already in production, we can not alter the order.
What is your return and refund policy?
All sales are final. Refunds will only be issued if a mistake is made by HWI or our print provider.
How can I contact HWI?
If you have questions for us about our store, please send them to firstname.lastname@example.org